Privacy Policy

Information we may collect

When you use Morospin Casino, we may collect information that identifies you, relates to your account or is connected with your use of our website and services. The information collected depends on the services you use, the checks required and the choices you make. We aim to collect information that is reasonably needed to operate the casino website, provide support, meet our obligations and maintain a safe and secure environment.

Account and contact details

This may include your name, date of birth, residential details, username, account credentials, contact details and information you provide when registering or updating your account. We may also keep records of communications with our support team, including questions, complaints, requests and other correspondence. Information may be collected when you complete forms, update your profile, contact support or otherwise interact with the website.

Identity and verification information

To help verify your identity, age and eligibility, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Verification information may be reviewed through internal processes and by specialist service providers that help support identity, security and anti-fraud checks.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment information may be processed by payment providers. We do not necessarily receive or store complete payment card details where a payment provider handles that information directly, but we may receive information needed to confirm, authorise and record a transaction.

Device, usage and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website usage and help protect accounts and transactions.

How we use personal information

We use personal information for purposes connected with providing and managing our services, protecting players and meeting applicable obligations. We seek to handle information in a fair and reasonably expected way, and to collect information that is relevant to the purpose for which it is used.

• To create, administer and maintain your player account.
• To provide casino services, process gameplay activity and keep accurate account records.
• To process deposits, withdrawals and other payment or transaction requests.
• To verify identity, age and account information and carry out customer due diligence.
• To perform security, anti-fraud and account-protection checks.
• To detect, prevent and investigate fraud, money laundering, collusion, abuse, unauthorised access and other suspicious or unlawful activity.
• To protect the security, availability and integrity of our website, systems and services.
• To respond to questions, provide customer support, manage complaints and communicate with you about your account.
• To comply with applicable legal, regulatory, tax, financial, identity and record-keeping obligations.
• To understand website performance, improve features and services, and troubleshoot technical issues.
• To send service messages, account notices and other operational communications.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

You can choose not to receive promotional marketing communications by using the unsubscribe option in a marketing message or by contacting us. Withdrawing marketing consent will not normally stop important service communications, such as security notices, transaction updates, verification requests or messages about your account.

Cookies and similar technologies

Cookies are small text files or similar technologies stored on your device. Some cookies are necessary for login, security and core website functions. Others help remember preferences, measure performance and understand how the website is used. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended or some preferences may not be retained.

Sharing, security and retention

We may share personal information where it is reasonably necessary to provide the services, protect players and the website, or meet our obligations. This may include sharing information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other service providers that assist with business operations.

Service providers should only use personal information for authorised purposes and are expected to apply appropriate safeguards. We may also disclose information where required or permitted by law, in response to a valid legal process, or where disclosure is needed to investigate suspected fraud, security incidents or other serious misconduct. Information may also be disclosed in connection with a business transfer, restructuring or similar change, subject to appropriate protections.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps should be taken to protect it and support appropriate handling in accordance with applicable privacy requirements. The safeguards used may depend on the type of information, the service involved and the circumstances of the transfer.

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, staff procedures and secure transmission methods. No online service can guarantee complete security, so players should protect their login details, use a secure device, avoid sharing passwords and contact support promptly if they suspect unauthorised access.

We keep personal information only for as long as reasonably needed for the purposes described in this policy. Some account, transaction, verification, security and communication records must be kept for a period required by law, even after an account is closed or a player asks for deletion. We may also retain information where it is needed to resolve disputes, prevent fraud, protect our rights or demonstrate compliance. When information is no longer required, it may be securely deleted, anonymised or destroyed in accordance with our processes.

If you provide personal information about another person, you should have permission to do so and should ensure that the information is accurate. We may ask for further information when needed to confirm identity or protect an account before acting on a request.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to receive marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@morospincasino.best. Please explain your request clearly and include enough information for us to identify your account and understand what you need. For security, we may need to verify your identity before providing information, making changes or completing a deletion request.

• Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the correct details where possible.
• Deletion: ask us to delete information that is no longer required, noting that some records must be retained for legal, security or dispute-related reasons.
• Marketing consent: withdraw consent to promotional communications at any time. This does not affect processing already carried out lawfully or essential account communications.

We will review and respond to privacy requests within a reasonable time. A request may be declined or limited where permitted or required by law, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention, or require records that must be retained. We may also ask for clarification if a request is unclear or covers information that cannot reasonably be identified.

If you are not satisfied with how a privacy request has been handled, you may contact us again so the matter can be reviewed. You should avoid sending unnecessary sensitive information in a message and should use reasonable care when sharing documents or account details.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal requirements. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.